Credit Cards - We accept all major credit cards including, Visa, MasterCard, American Express, and Discover. There is no surcharge for using your credit card to make purchases with PrinterPartsandSupplies.com. Please be sure to provide your exact billing address and telephone number-the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Money Orders, Cashier’s Checks, Company Checks, & Personal Checks - PrinterPartsandSupplies.com accepts money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. PrinterPartsandSupplies.com cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks. Please see the full instructions below on how to pay using one of these methods.
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Products may be returned to PrinterPartsandSupplies.com for replacement or refund in the following manner: Returns to PrinterPartsandSupplies.com must be made within 30 days of the invoice date. After 30 days, you must make all returns directly to the manufacturer or publisher of your product. Before returning any item, you must contact our Customer Service Department for a Return Merchandise Authorization number (RMA). No returns, of any type, will be accepted without an RMA number. The RMA number is good for only one (1) item and must match the product authorized for return. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number. If you are returning a non-defective product that has been opened, you will be charged a 15% restocking fee. You are responsible for shipping costs of all returns. Laser printers, inkjet printers, fax machines, and special order items may only be returned for replacement and not for any refund. Software returns will be accepted for refund only if the product is unopened. Non-defective software that has been opened will not be accepted by PrinterPartsandSupplies.com for return. Defective software may be returned for exchange with the same product only. All refunds for non-defective items exclude shipping and handling charges. Please allow 2-4 weeks for refunds to be processed and credited to your account. If you are seeking replacement of a defective product, you must place a new order for the identical product. When PrinterPartsandSupplies.com receives the returned defective product, you will be credited in full for the defective product plus the original shipping cost. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a $35.00 re-boxing fee for products not returned in the original manufacturer’s packaging. If part of a product becomes defective, the full product must be returned for credit or replacement.

All returns from the PrinterPartsandSupplies.com stores must be sent to the following address:

PrinterPartsandSupplies.com Returns
3048-C Berkmar Drive
Charlottesville, VA 22902

All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.
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